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Emergency Services

Count on Us When Every Minute Counts

When disaster strikes, every minute counts – and immediate action is critical to preserve your property. Whether one of your apartment or multi-family units is facing damage from a storm or slab leak, or you’ve experienced a fire, Restore 24 is here for you at a moment’s notice. Our 24-hour rapid response services can not only extract water quickly and clean up fire damage, but also help prevent major mold and mildew issues.

No matter what time you call Restore 24, you can rest assured that you will speak with a real person who will quickly dispatch one of our on call professional water extraction teams to your location. For service that is prompt and professional, call Restore 24 at 904-RESTORE (904-737-8673).

Emergency? Call Us – Then Follow This Advice

Do These Things ASAP:
  • Be smart! Think of your safety first. Watch out for electrical and “slip and fall” hazards.
  • Unplug and remove lamps and tabletop items, then wipe excess water from wood furniture.
  • Remove art, wood furniture (if possible) and other valued objects to a safe, dry place.
  • Remove colored rugs from wet carpeting and place them somewhere to dry.
  • If you are unable to move furniture from the affected area, place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Remove excess water by mopping and blotting with towels or other dry cloths.
Don’t Make These Mistakes:
  • Do not use your household vacuum to remove water.
  • Do not use the television or other household appliances that require electricity.
  • Do not turn on ceiling fans in the room of the affected damage. If ceiling is wet, keep out of the affected area where the ceiling maybe sagging.
  • Do not leave books, magazines or other colored items on wet carpet or floors.

IQ Testimonials

I thank you for a wonderful job! My carpets are just like new and Richard was on time and very professional. I wish you well in your business and will recommend your company to everyone I know. Thank you again!
Elaine, FL
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I have been a faithful customer of your company since I relocated to Jacksonville in 1998. Since that time I have managed 3 different apartment communities, each over 300 units. I have used other carpet companies at times but have always come back to Restore 24. This is largely due to Dennis, Fred, and Kathy. The customer service these employees display is extraordinary.
Recently we had an apartment that developed a smell we could not get rid of. I worked with Fred and Kathy neutralizing and deodorizing the carpet with no success. I called Dennis Hall in frustration. He personally came to the resident’s apartment and immediately identified the problem. He researched the situation and found a flaw in berber carpet that when the carpet is too wet it creates a urine like smell. The resident was ready to break her lease and move out when Dennis came to her apartment. He calmed her down and assured her he would correct the problem. The problem has been corrected, the resident is happy and I am again impressed with your employees.
Kathy is a pleasure to speak with on the phone. She is always courteous and professional. Fred is always cheerful, professional and honest. I have asked him to do extra jobs that have come up before he arrived. He is always happy to do them and always makes us feel we are his most important client.
Unfortunately, as a supervisor you often only hear negative remarks concerning your employees. However it is employees of this caliber that are behind all successful businesses.

Heather, Jacksonville, FL
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I have been a faithful customer of your company since I relocated to Jacksonville in 1998. Since that time I have managed 3 different apartment communities, each over 300 units. I have used other carpet companies at times but have always come back to Restore 24. This is largely due to Dennis, Fred, and Kathy. The customer service these employees display is extraordinary.

Recently we had an apartment that developed a smell we could not get rid of. I worked with Fred and Kathy neutralizing and deodorizing the carpet with no success. I called Dennis Hall in frustration. He personally came to the resident’s apartment and immediately identified the problem. He researched the situation and found a flaw in berber carpet that when the carpet is too wet it creates a urine like smell. The resident was ready to break her lease and move out when Dennis came to her apartment. He calmed her down and assured her he would correct the problem. The problem has been corrected, the resident is happy and I am again impressed with your employees.

Kathy is a pleasure to speak with on the phone. She is always courteous and professional. Fred is always cheerful, professional and honest. I have asked him to do extra jobs that have come up before he arrived. He is always happy to do them and always makes us feel we are his most important client.

Unfortunately, as a supervisor you often only hear negative remarks concerning your employees. However it is employees of this caliber that are behind all successful businesses.

Heather, Jacksonville, FL
Read more testimonials

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5152 University Blvd W #1, Jacksonville, FL 32216-5940

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