I thank you for a wonderful job! My carpets are just like new and Richard was on time and very professional. I wish you well in your business and will recommend your company to everyone I know. Thank you again!
Elaine, FL
Elaine, FL
I have been a faithful customer of your company since I relocated to Jacksonville in 1998. Since that time I have managed 3 different apartment communities, each over 300 units. I have used other carpet companies at times but have always come back to Restore 24. This is largely due to Dennis, Fred, and Kathy. The customer service these employees display is extraordinary.
Recently we had an apartment that developed a smell we could not get rid of. I worked with Fred and Kathy neutralizing and deodorizing the carpet with no success. I called Dennis Hall in frustration. He personally came to the resident’s apartment and immediately identified the problem. He researched the situation and found a flaw in berber carpet that when the carpet is too wet it creates a urine like smell. The resident was ready to break her lease and move out when Dennis came to her apartment. He calmed her down and assured her he would correct the problem. The problem has been corrected, the resident is happy and I am again impressed with your employees.
Kathy is a pleasure to speak with on the phone. She is always courteous and professional. Fred is always cheerful, professional and honest. I have asked him to do extra jobs that have come up before he arrived. He is always happy to do them and always makes us feel we are his most important client.
Unfortunately, as a supervisor you often only hear negative remarks concerning your employees. However it is employees of this caliber that are behind all successful businesses.
Heather, Jacksonville, FL
Recently we had an apartment that developed a smell we could not get rid of. I worked with Fred and Kathy neutralizing and deodorizing the carpet with no success. I called Dennis Hall in frustration. He personally came to the resident’s apartment and immediately identified the problem. He researched the situation and found a flaw in berber carpet that when the carpet is too wet it creates a urine like smell. The resident was ready to break her lease and move out when Dennis came to her apartment. He calmed her down and assured her he would correct the problem. The problem has been corrected, the resident is happy and I am again impressed with your employees.
Kathy is a pleasure to speak with on the phone. She is always courteous and professional. Fred is always cheerful, professional and honest. I have asked him to do extra jobs that have come up before he arrived. He is always happy to do them and always makes us feel we are his most important client.
Unfortunately, as a supervisor you often only hear negative remarks concerning your employees. However it is employees of this caliber that are behind all successful businesses.
Heather, Jacksonville, FL
I have been a faithful customer of your company since I relocated to Jacksonville in 1998. Since that time I have managed 3 different apartment communities, each over 300 units. I have used other carpet companies at times but have always come back to Restore 24. This is largely due to Dennis, Fred, and Kathy. The customer service these employees display is extraordinary.
Recently we had an apartment that developed a smell we could not get rid of. I worked with Fred and Kathy neutralizing and deodorizing the carpet with no success. I called Dennis Hall in frustration. He personally came to the resident’s apartment and immediately identified the problem. He researched the situation and found a flaw in berber carpet that when the carpet is too wet it creates a urine like smell. The resident was ready to break her lease and move out when Dennis came to her apartment. He calmed her down and assured her he would correct the problem. The problem has been corrected, the resident is happy and I am again impressed with your employees.
Kathy is a pleasure to speak with on the phone. She is always courteous and professional. Fred is always cheerful, professional and honest. I have asked him to do extra jobs that have come up before he arrived. He is always happy to do them and always makes us feel we are his most important client.
Unfortunately, as a supervisor you often only hear negative remarks concerning your employees. However it is employees of this caliber that are behind all successful businesses.
Heather, Jacksonville, FL
Recently we had an apartment that developed a smell we could not get rid of. I worked with Fred and Kathy neutralizing and deodorizing the carpet with no success. I called Dennis Hall in frustration. He personally came to the resident’s apartment and immediately identified the problem. He researched the situation and found a flaw in berber carpet that when the carpet is too wet it creates a urine like smell. The resident was ready to break her lease and move out when Dennis came to her apartment. He calmed her down and assured her he would correct the problem. The problem has been corrected, the resident is happy and I am again impressed with your employees.
Kathy is a pleasure to speak with on the phone. She is always courteous and professional. Fred is always cheerful, professional and honest. I have asked him to do extra jobs that have come up before he arrived. He is always happy to do them and always makes us feel we are his most important client.
Unfortunately, as a supervisor you often only hear negative remarks concerning your employees. However it is employees of this caliber that are behind all successful businesses.
Heather, Jacksonville, FL